Terms and Conditions
Term & Conditions
Your Bookings:
Before you book please discuss your choice of accommodation & transport with our reservation staff and ask the photos of accommodation or the website of the accommodation, to make sure it will be suitable for you and the people you will be traveling with. The person who confirms the booking and send the booking amount regardless of the booking amount will be lead name. By confirming and sending the booking amount will signify that he or she has read & accepted all the terms and conditions of ROYAL INDIA EXPEDITION. The Lead must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without adult accompanying you, we will only allow you to travel by providing written authority from your parents or legal guardian (telephone and online booking cannot be made if you are under 18)
The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or She also agrees to provide accurate and full information to the reminder of traveling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our website.
At the time of booking you will be provided the complete details regarding the rest of the payments which you have to make towards Royal India Expedition for your tour booking. Please make sure that you pay the rest of the payments on due dates which will be mentioned on the invoice. If the payment is not received by the due date we may treat the booking as cancelled. In some case we provide the customers flexibility to pay the rest of the amount on the tour beginning date but customers have to make it sure that they have to pay the balance amount on spot before check in to the hotel / houseboat, and if they fail to do it the booking will be cancelled
In Case you fail to pay any of your instalments on due dates, Royal India Expedition reserves the rights to cancel your tour and apply the cancellation policy or may fine you an amount ranging from 500 to 1000 per day. In Case we will apply the cancellation policy the client has to pay the cancellation amount towards Royal India Expedition failing which Royal India Expedition will take necessary legal action against the customer/Agents.
Royal India Expedition Have The Following Websites.
www.royalindiaexpedition.com www.thesheltergroup.in
www.traveltourbazaar.com (Online Portal) www.royalindiaexpeditions.com (Online Portal)
www.shelterhouseboats.com www.travelagentsinkashmir.com
www.hotelsinsrinagar.net www.ladakhpackagetours.com
www.jnktourism.com www.carrentalinladakh.com
www.travelagentinladakh.com www.ladakhtempotravellers.com
www.travelagentinsrinagar.com www.treksinladakh.com
www.srinagarhouseboats.co www.treksinkashmir.com
www.thehimalayantrekking.com www.kashmirttrekking.co.in
www.skiingulmarg.com www.leh-ladakhtourism.com
www.carrentalsinsrinagar.com www.kashmirtourismagency.com
if we are in touch with each other with any of the websites, but the tour will be organized by the parent company i.e. ROYAL INDIA EXPEDITION, and all the financial transaction will go to the accounts of ROYAL INDIA EXPEDITION
When You Book Your Holiday:
Once you have booked we will issue a confirmation invoice setting out the Holiday details and price. A contract will exist when we issue the confirmation invoice. Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservation staff immediately. On the invoice pay particular attention to the due date of your final payments. We may cancel your holiday if you do not make the final payments on time.
Changes You Make Before Travel:
If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this, as changes are subjected to availability at the time.
Where we can make the changes we will charge for any additional services, facilities, or other items changed, at the price which applies on the day, the changes is made.
Please Note:
1. The vehicle provided to the client is not at his disposal.
2. There are certain aspects of the tour which, we as travel agents, do not have any control. Hence we are making you aware of such areas so you too can enlighten your clients. One such aspect is shopping. Lots of sellers will come to the hotels & houseboats to sell their goods. We take no responsibility whatsoever for the rates and quality. Second such aspect is pony rides in Sonamarg, Gulmarg, Yusmarg, Dodhpatri & Pahalgam. We take no responsibility for services and charges of ponywallas. Though for tourists’ convenience the Union rates are displayed at most of the places. Third aspect is power cuts. These are regular and sometimes for long durations. Some Hotels & houseboats have generator back-up but only up to 12 a.m. at night after which the generators are switched off due to noise disturbance. The clients are provided with candles.
3. Transfers by Shikara from Shikara Ghat to houseboat and back are provided free of cost, however occasionally during the season you may have to wait for 5-10 minutes for the Shikara to come and pick you up as each houseboat has one attached Shikara.
4. Please note that in case of heavy snow at Gulmarg, clients have to take 4X4 Snow Jeep from Tangmarg (a place 12 Kms. before of Gulmarg – in case trip to Gulmarg). The supplement charges for the same are INR 1, 800 – 2000/- apprx. Per Jeep for To &Fro transfers.
5. Any cost arising due to natural calamities like landslides, road blocks etc (to be borne by the clients directly on the spot) Personal expenses such as laundry, telephone calls, tips, liquor, boating and Gondola / joy rides
6. At resorts like Gulmarg, Pahalgam & Sonamarg there are places like ARU Valley, Chandanwari, Betab Valley Thajwas Glacier, Gulmarg Locals, Pahalgam locals, & Sonamarg Locals you need to hire local transport of your own which cost apprx Rs.2000 – 4000 approx to & fro per destination. (Local Transport includes Cabs, Gondola Ride, Pony Rides, & Cart Rides)
7. All payments to be made against company’s official receipts only.
8. All disputes shall be subject to jurisdiction of Srinagar courts only.
9. Please Make Sure Only the Written Mail to Our Official Email Address from where you will be receiving the packages / receipts / invoices Will Considered For any kind of change / cancellation of the tour. No verbal communication will be accepted at any cost.
10. The extra bed being provided at each hotel will be decided by the hotel owner and not the travel agent. So, in that case it is the sole decision of hotel owner that will they provide an extra bed in the form of roll over bed or cot.
11. By Non AC Vehicle We Mean Vehicle with No Heating/Cooling Facility.
12. By AC Vehicle We Mean Vehicle with Heating / Cooling Facility.
13. During The period Of Oct to March, Customer will be only provided with Hot Water Bottles and Electric Blankets as a source of heating. All means of other heating sources will be charged separately, and customer has to pay directly to Hotel / Houseboat or where ever applicable.
14. We provide centrally heated hotels in Deluxe Package, Please Pick The Deluxe Package in case you want centrally heated hotels.
15. Any amount paid by you via credit cards, you have to pay 3% of the amount extra as transaction charges. In case you don’t want to pay 3% extra, please deposit the amount in our account through cheque/Cash.
16. in case we cancel your tour due to unavoidable circumstances like when we won’t be able to provide you some or full promised services, then we will refund the full amount of deposits.
17. The amarnath helicopter tickets is subject to availability on the requested dates in case we don’t get the tickets we will refund the full amount of deposits.
For Tours Which Include Amarnath Yatra With Helicopter Tickets, the Special Cancelation Policy will be applicable as under
The lead name on the booking must give notice to cancel the Holiday in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under. In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you;
• From the bookings till 15 days of arrival, 85% of the tour cost is chargeable.
• For cancellation made within 15 days of the arrival 100% of the tour amount is chargeable
• In case Of No Show, 100% of the tour amount is chargeable
Please Note
• If the Helicopter does not operate due to bad weather, technical or any other unforeseen reasons, we will not be responsible for any financial loss that may be incurred by the passengers due to this. The Helicopter operator may offer the passengers an option to travel the next day. In such cases the passengers would have to pay Rs. 2500 for the vehicle retention for 1 extra night and will also have to pay for their hotel accommodation for extra night. Alternately the passengers may make their own arrangement for the stay in Sonamarg (Not transport ). In case the passenger is unable to perform the Helicopter journey due to the above mentioned reasons, they are entitled to full refund for the airfare only.
• Following documents are accepted as valid Photo IDs: Valid Passport / Driving License / Election Card / Pan Card / Photo Id issued by Govt. / PSU and S
• Please Make Sure Only The Written Mail Will Considered For any kind of change / Cancellation of the tour. No verbal communication will be accepted at any cost.
• Non Ac Tavera Vehicle will be provided strictly as per itinerary
• No expenses, refund or any kind of compensation will be provided which may arise if you miss the helicopter timings because of any reason
• No Refund Or Any Kind of compensation will be provided for any unutilized services by the customer in any case